Quick answers about Maistorlak for customers and contractors. For legal terms see the Terms of Use, Privacy Policy, Cookies Policy, and Regulatory Bodies page; for the service flow see How It Works.
How It Works · Refund Policy · Terms of Use · Privacy Policy · Cookies Policy · Regulatory Bodies
Maistorlak is a marketplace connecting customers with contractors (craftspeople and service providers). Browse contractors, place orders, leave reviews, and manage your profile.
Use the language control in the site header or menu. Bulgarian and English are supported; URLs include the locale when not default.
Use the top navigation: Contractors (search), Orders, Reviews, Blog. Contractors also see Become VIP. Your profile and notifications are in the account menu.
Yes. The How It Works page gives a quick overview of browsing contractors, sending an order, communicating, completing work, and leaving a review.
Public articles about trades, tips, and platform news at /blog.
Go to Register, choose Customer or Contractor, and follow the steps. After signup you see a check-email screen — open the activation link we send. Contractors enter company or natural-person details (including services and areas) during registration. To appear in the contractors list, go live under Profile → Company with a photo and short pitch — services and areas are already loaded from signup.
Not always. You can place a fast order as a guest. A free account makes tracking and future orders easier.
Check spam. After you try to log in, use resend activation from the pending activation page. Ensure the email address is correct.
Yes, on the login page. Google accounts may not have a password until you set one in Profile → Security.
If you placed a fast order as a guest, use the link in email or /auth/guest-upgrade to create a full account and keep your history.
Profile → Security → Change password. We email you a secure link. Google-only accounts should set a password the same way if needed.
Use Forgot password on the login page. Enter your email and follow the reset link.
Profile → Security → Enable MFA. Scan the QR code with an authenticator app, then enter the 6-digit code to confirm.
Profile → Security → Disable MFA. Confirm with your password.
If MFA is enabled and you cannot use your app, use the email fallback link sent when prompted at login.
Profile → Security → Privacy & account data. Download JSON export or permanently delete your account (requires password confirmation).
See our Privacy Policy and Cookies Policy. They explain what data we process, why we use it, and what rights you have.
Yes. Browsing contractors, sending orders, and leaving reviews are free for customers. Only contractor VIP plans are paid.
From the home page, select a Bulgarian region on the map (and optionally a service), or open Contractors and filter by location, activity, or search. Open a profile to see reviews, gallery, and order options.
On a contractor profile use Quick order or the order form. You need a verified phone number in Profile → Settings. You can also send a fast order from the Contractors page — including as a guest.
The order is saved and sent to the selected or matched contractors for that flow. They get a notification and can accept or decline. You then track status under Orders.
Open Orders, select the order, and cancel if the status allows. Accepted or in-progress orders may need contractor agreement.
Completed orders without your review block new orders until you rate the contractor. Check Orders or Reviews for pending items.
From a completed order or the review link in email (/review/[token] for guests). Be honest and follow community rules.
We publish verified reviews from orders on the platform. They help you choose, but they do not replace your own judgement — also check the profile, gallery, and activity signals.
No. Maistorlak helps users discover, compare, and track contractors, but it is not a party to the underlying job agreement and does not guarantee quality, timing, or price. Use profiles, reviews, and your own judgement.
Customers have a public page showing stats (including charts of reviews vs orders), and reviews. It is linked from reviews you write.
Profile → Company: title, description, optional business website, locations, activities, photos, and portfolio projects (VIP).
Registration and email activation are not enough. Under Profile → Company, add a photo and short pitch to get listed. Your services and areas from signup are already filled in. Until then customers will not find you in the public contractors list.
Orders → open an order → Accept or Deny. Then move to In progress and Complete when done. Customer contact may appear per order rules.
No. You can accept or deny according to the available statuses and whether you are able to perform the work. Timely and professional responses still matter for user trust and activity signals.
A paid plan for contractors: higher listing placement, a VIP badge, a public project portfolio, and SMS order alerts when enabled. Buy at Become VIP (/vip). Your profile and orders work without VIP too.
A free profile lists you and lets you receive orders. VIP ranks you higher when customers browse, adds a badge, shows portfolio projects publicly, and enables SMS for new orders if you opt in. We do not promise a guaranteed number of customers.
After payment is confirmed, VIP activates for the period you chose. You get the plan benefits right away (or after brief payment processing). Manage it under Profile → Payments.
With active VIP, add projects under Profile → Company. Without VIP, projects are not shown publicly to customers.
Yes, from a customer public profile when allowed. Contractors can leave or edit reviews of customers they worked with.
Reviews lists feedback about you. You can verify legitimate reviews or report abuse per platform rules.
Yes. We may limit, hide, or remove texts, images, projects, or other profile elements if they violate the rules or appear misleading, abusive, or incompatible with the Platform standards.
Log in as a contractor, open Become VIP, choose a 1/6/12 month plan, optionally enter a promo code and/or enable renewal email reminders, then pay via Stripe Checkout. A promo discounts this first payment only; renewals are at the normal plan price.
Optional setting at checkout or in Profile → Payments. When VIP ends we email a Stripe payment link so you can renew manually. Your card is never charged automatically.
Profile → Payments → PDF on successful payments.
Cancel ends VIP access now and stops renewal emails; it does not reverse a completed charge. Refund returns money within policy windows and removes VIP immediately. See Refund Policy.
Profile → Payments → Request refund on eligible Stripe payments, or read /refund-policy. Contact us if outside the window.
1-month plan: 7 days; 6- and 12-month plans: 14 days from VIP start date. Full refund of amount paid. One self-service refund per company every 90 days; repurchase allowed immediately.
The footer links to Terms of Use, Privacy Policy, Cookies Policy, Refund Policy, How It Works, and Regulatory Bodies information.
Yes. Supported legal and informational pages include a PDF download button for each language.
Please contact us first through the Contact page. If needed, you can also use the listed regulatory authorities and online or alternative dispute resolution mechanisms.
Bell icon shows in-app alerts. Choose email/SMS in Profile → Settings. Some alerts require email for security.
Use Contact us for support, bugs, suggestions, or advertising inquiries. Include your account email and steps to reproduce issues. For ads, open Contact with advertising selected or use the home-page advertise banner.
No. Some emails are mandatory service messages for registration, security, orders, reviews, payments, or moderation. Newsletters and similar messages are sent only where we have the appropriate legal basis.