Effective date: 24 August 2026. Operator: 10ATA LTD.
When using Maistorlak as a consumer, you may contact competent authorities and dispute-resolution channels available under applicable law.
Website: https://kzp.bg/kontakti
Phone: 0700 111 22, 02/933 05 65
Email: [email protected]
Address: 1 Vrabcha St, Sofia 1000, Bulgaria
Website: https://www.cpdp.bg/
Phone: 02/91-53-519
Email: [email protected]
Address: 2 Prof. Tsvetan Lazarov Blvd, Sofia 1592, Bulgaria
Consumers in the European Union may use the European Online Dispute Resolution platform where applicable:
https://ec.europa.eu/consumers/odr
Depending on the nature of the dispute, alternative dispute resolution mechanisms through consumer conciliation bodies or other competent institutions may also apply.
Before contacting an external authority, you may also write to Maistorlak directly using our contact email so we can try to resolve the matter in good faith and without delay.