Effective date: 22 August 2026. Operator: 10ATA LTD.
This Refund Policy applies to VIP subscription purchases on the Maistorlak Platform processed through Stripe.
VIP is intended for contractors and professionals using the Platform for business purposes. It supplements our Terms of Use and Privacy Policy. Where mandatory consumer law provides stronger rights, those rights apply.
You may request a full refund of the amount paid within the following periods, counted from the VIP subscription start date (when access was granted):
Self-service refunds are available when all of the following are true:
Sign in as a contractor, open Profile → Payments, and click Request refund on an eligible payment. Confirm in the dialog.
When approved by the system, we issue a full refund of the amount paid through Stripe and cancel your VIP access immediately.
If you are outside the window, used a self-service refund within the last 90 days, or the button is unavailable, contact us via the Contact page with your account email and payment reference. We may approve exceptions at our discretion.
Before starting a chargeback with your card issuer, please contact us — we aim to resolve billing issues quickly and chargebacks are costly for all parties.
Your VIP subscription is cancelled immediately and priority placement, VIP badge, and portfolio project visibility end.
Your company profile remains on the Platform unless you delete your account.
The full amount paid is returned to your original payment method. Stripe typically processes this within 5–10 business days, depending on your bank.
Payment processing fees charged by Stripe are not reimbursed to the Platform operator; this is a normal cost of card refunds.
Cancelling VIP in Profile → Payments ends current VIP access immediately and turns off renewal email reminders. It does not reverse a completed one-time charge that already granted access for the paid period. Turning off only renewal reminders (without cancelling) keeps your current VIP until the end date and stops renewal emails.
A refund reverses the charge and removes VIP access. Use refund when you want your money back within the policy window.
Questions about this policy or billing disputes: use the Contact page on the Platform or write to the contact details listed in our Privacy Policy (10ATA LTD).